Full Terms of Sale – Flowers Maidenhead Online Flower Delivery

Online Flower Delivery Terms & Conditions for Maidenhead Customers

Introduction

Welcome to Flowers Maidenhead, your dedicated online florist for Maidenhead and the surrounding areas. Our website offers an easy and convenient way to order fresh flowers for delivery direct to your chosen address. Please read these Terms & Conditions carefully before placing an order, as they set out your rights and obligations as a customer using our online flower delivery services. By placing an order with Flowers Maidenhead, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should not proceed with your purchase.

Application of These Terms

These Terms & Conditions apply to all orders placed through the Flowers Maidenhead website for delivery within Maidenhead and surrounding areas, including but not limited to Bray, Cookham, Taplow, Holyport, White Waltham, and nearby villages. These terms are governed by the laws of England and Wales and constitute the complete agreement between you and Flowers Maidenhead for the provision of our online flower delivery services.

Order Process

Placing an order with Flowers Maidenhead is straightforward. Simply browse our selection of fresh, hand-crafted bouquets and arrangements, select your preferred item(s), add them to your online basket, and proceed to the checkout. During the checkout process, you will be asked to provide all necessary delivery details, including the recipient's name, delivery address, and preferred delivery date. Please check these details carefully to ensure your order is delivered accurately and on time.

Once you have submitted your order and completed payment, you will receive an email confirmation summarising your order details. This confirmation is an acknowledgment that we have received your order. However, acceptance of your order occurs only when your payment is confirmed and we issue a further dispatch notification. If, for any reason, we cannot fulfil your order (due to unavailability of certain flowers or delivery issues), we will contact you as soon as possible to discuss alternative options or issue a full refund.

Product Availability and Substitution Policy

All products displayed on our website are subject to seasonal availability. We strive to ensure that all flower arrangements closely match the images and descriptions provided, but as flowers are natural products, variations in colour and variety may occur. In the event that we are unable to supply a particular flower type or accessory, we reserve the right to substitute it with a similar item of equal or greater value and quality, ensuring the overall look and feel of the arrangement is maintained. We will endeavour to inform you of significant substitutions whenever practicable.

Payment

We accept secure online payments via major debit and credit cards. All transactions are processed at the time of ordering using secure payment gateways. Prices listed on our website are in British Pounds Sterling and are inclusive of VAT where applicable. Additional delivery charges may apply depending on the delivery address and selected service; these will be clearly indicated at checkout before you submit your order.

Your order will only be processed for delivery once full payment has been received. If there is an issue with your payment, such as declined transactions or incomplete authorisation, your order may be delayed or cancelled. We do not accept cash or cheque payments for online orders.

Delivery Policy

Flowers Maidenhead offers delivery services within Maidenhead and surrounding locations, optimised for the fastest and freshest delivery. Delivery times and dates are subject to availability and may not be guaranteed during periods of high demand (such as Valentine's Day, Mother's Day, or Christmas). Standard delivery typically occurs during business hours, but specific requests can be made at checkout.

It is the customer’s responsibility to provide accurate delivery instructions and ensure someone is available to receive the flowers. If no one is at the delivery address, we may attempt to leave the delivery with a neighbour or in a safe location (in line with local policy), or arrange for redelivery. In such instances, Flowers Maidenhead will not be liable for any loss or damage occurring after delivery has been made in accordance with your instructions.

Please note that delivery charges are non-refundable, except in cases where we fail to deliver your order as promised due to our own fault.

Order Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible following your order confirmation. You may cancel your order for a full refund up to 24 hours before the scheduled delivery date. As flowers are perishable goods, orders cancelled within 24 hours of the delivery date may be subject to a cancellation charge or may not be eligible for refund.

Amendments to orders, such as changes to delivery address or message card, can be accommodated up to 24 hours prior to delivery. After this time, we cannot guarantee that changes can be implemented. Where an amendment cannot be made, we accept no liability for errors due to late amendments by the customer.

Returns and Refunds

Your satisfaction is important to us. If you are not completely happy with the quality of your flowers or service, please notify us within 24 hours of receipt and provide a clear photograph of the issue. We may offer a replacement, partial refund, or full refund depending on the circumstances. Please note, because of the perishable nature of flowers, returns cannot be accepted once items have been delivered unless the products are faulty or not as described.

No refund will be given for damage caused by improper handling, storage, or where flowers have been disposed of prior to photographic evidence being supplied.

Events Beyond Our Control

While we do our best to ensure prompt and accurate flower delivery throughout Maidenhead and its neighbouring areas, there may be circumstances outside our control that could delay or prevent your order being delivered. Such circumstances include (but are not limited to) severe weather conditions, accidents, supplier or courier issues, and strikes. In these situations, we will notify you as soon as possible and work with you to arrange an alternative solution or refund, but we accept no further liability for delayed or non-delivery caused by events beyond our reasonable control.

Our Liability

Flowers Maidenhead is responsible for supplying your ordered flowers as described on our website, subject to reasonable substitutions as outlined above. Our liability is limited to the value of the goods ordered and delivered. We are not liable for indirect losses, consequential damages, loss of business, or loss of goodwill resulting from late or non-delivery, or for products damaged after delivery in line with your instructions.

Nothing in these Terms & Conditions excludes or limits our liability for fraud, death, or personal injury caused by our negligence or any liability that cannot be limited or excluded by law under English legislation.

Customer Obligations

In placing an order, you confirm that all information provided is accurate and complete and that you are legally capable of entering into binding contracts. You agree to comply with all instructions regarding the care of flowers after delivery to ensure their continued enjoyment and longevity.

Intellectual Property

All content, images, and designs featured on the Flowers Maidenhead website are our intellectual property or are used with appropriate permissions. Reproduction, distribution, or other use of our website content without written consent is strictly prohibited.

Governing Law

These Terms & Conditions, and any disputes arising from them, are governed by the laws of England and Wales. You and Flowers Maidenhead agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

Variation of Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be communicated via our website and will apply to all orders placed after the updated terms have been posted. Continued use of the website constitutes your acceptance of any new terms.

Severability

If any section or provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact and Complaints

If you have any questions about these Terms & Conditions, your order, or wish to make a complaint, please use our website contact form. We are committed to dealing with all enquiries promptly and will work with you to ensure your satisfaction with our flower delivery service to Maidenhead and surrounding areas.

Thank you for choosing Flowers Maidenhead for your online flower delivery needs. We look forward to helping you brighten someone's day!