Returns, Refunds & Complaints at Flowers Maidenhead
Our Fresh Flowers Guarantee in Maidenhead
Flowers Maidenhead is dedicated to providing only the freshest blooms to our valued Maidenhead customers. As your trusted local florist, we’re proud to serve both households and businesses across Maidenhead with quality arrangements and friendly service. To demonstrate our commitment to quality and customer satisfaction, we offer a clear and fair returns, refunds, and complaints process, underpinned by our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your floral arrangements. However, in the rare event that your flowers or gifts arrive damaged or not as expected, we want to resolve it swiftly. If your flowers are damaged upon arrival, please contact us with details of the issue and photographic evidence within 24 hours of delivery. This helps us process your claim quickly and fairly, ensuring you are never left disappointed.
Freshness Window & Quality Commitment
Our flowers are guaranteed to be fresh when they arrive at your recipient’s door. Typically, our arrangements are designed to look their best for a minimum of five days from the date of delivery, provided they are cared for properly and kept in good conditions. If you believe your flowers do not meet our freshness standards within this window, please contact our team as soon as possible so we can review the situation. Our passion for quality means we take every case seriously and strive to fulfil our Fresh Flowers Guarantee in Maidenhead.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers or arrangement do not meet expectations due to damage, poor condition, or mix-ups, you may request a full refund or a replacement. When submitting a claim, please include your order details and a description of the problem. Once our team verifies the issue, we will offer you either:
- A prompt and equivalent replacement bouquet delivered free of charge, or
- A full refund to your original payment method.
In some instances, we may collect the original flowers so we can examine them and improve our services. Our aim is to resolve every issue quickly and to your complete satisfaction, upholding our reputation as Maidenhead’s trusted florist for both homes and business customers.
Complaints Process
If you have a concern or are dissatisfied with any aspect of our flowers or service, we want to hear from you. To make a complaint, please contact us with your order information and your feedback. Every complaint is handled confidentially and with care. Our team will investigate your concern, keep you informed at every stage, and work with you to provide a fair and timely resolution. Our hope is to turn every negative experience into a positive one, demonstrating why so many in Maidenhead choose us again and again.
Your Trust, Our Promise
Being a well-established local florist in Maidenhead, serving households and businesses nearby, your trust is incredibly important to us. Our returns, refunds, and complaints process is designed to reflect this, ensuring every customer receives fresh, beautiful flowers and exceptional service—guaranteed.
